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Privacy Policy

Last Updated: February 4, 2026

1. Introduction

Welcome to Zavovo. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how Zavovo (“we,” “us,” or “our”) collects, uses, processes, and discloses your information when you access or use our platform and payment services.

By using Zavovo, you consent to the data practices described in this policy. This policy applies to all users, including Guests who book services and Hosts who list accommodations.

2. Information We Collect

We collect three categories of information:

A. Information You Give Us

  • Account Information: When you sign up, we require certain information such as your first name, last name, email address, and date of birth.

  • Profile and Listing Information: To use certain features (like booking or listing a unit), we may ask for additional information, which may include your address, phone number, and a profile picture.

  • Identity Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government-issued ID, passport, or national ID card) as permitted by applicable laws.

  • Payment Information: To facilitate payments, we require financial information (like your bank account or credit card information). Note: Zavovo does not store your full credit card details; they are processed securely by our third-party payment providers.

B. Information We Automatically Collect

  • Usage Data: We collect information about your interactions with the platform, such as the pages or content you view, your searches for listings, and bookings you have made.

     

  • Location Information: When you use certain features of the platform, we may collect information about your approximate location (e.g., IP address) or precise location (if you allow it) to offer a better user experience.

     

  • Log Data: We automatically collect log data when you access the platform, even if you have not created an account. This includes details like your IP address, browser type, and operating system.

3. How We Use Information

We use, store, and process information mainly to:

  1. Provide the Platform: Enable you to access Zavovo, communicate with other members, and process payments.

  2. Trust and Safety: Verify your identity, prevent fraud, and conduct security investigations.

  3. Customer Support: Resolve technical issues and answer your questions.

  4. Improve Services: Analyze data to understand user behavior and improve our platform’s functionality.

4. Sharing and Disclosure

We do not sell your personal data. However, we share information in the following specific scenarios essential to our booking model:

A. Sharing between Guests and Hosts

To facilitate a booking, we may share certain information:

  • When a booking is requested: The Host sees the Guest’s profile name and other public profile details.

  • When a booking is confirmed: We share contact information (phone number) and the precise location of the unit to coordinate check-in.

  • Note: We do not share your billing or payout information with other members.

B. Service Providers

We share information with third-party service providers who help us run our business, such as:

  • Payment processors (to charge cards and pay hosts).

  • Cloud hosting services (to keep the website running).

  • Identity verification services.

C. Legal Compliance

We may disclose your information to courts, law enforcement, or governmental authorities if required to do so by law (e.g., complying with Egyptian legal regulations) or to protect the vital interests of any person.

5. Your Rights

You have specific rights regarding your personal information:

  • Access and Update: You can review and update your account information at any time by logging into your account settings.

  • Account Deletion: You may request to delete your account. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).

6. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., Google Maps). We do not own or control these third parties, and when you interact with them, you may be providing information directly to them.

8. Changes to This Policy

Zavovo reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes, we will post the revised Privacy Policy on the Zavovo platform and update the “Last Updated” date at the top of this policy.

9. Contact Us

If you have any questions or complaints about this Privacy Policy or Zavovo’s information handling practices, you may contact us at:

  • Email: support@zavovo.com

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